Job Information
BUNZL Customer Success Specialist in Fountain Valley, California
Description
Kishigo, a Bunzl company, is seeking a Customer Success Specialist who will be responsible for performing and coordinating the day to day operational activities required to maintain service excellence for established accounts while promoting high satisfaction relationships with both existing and new clients. This individual works to ensure all functions are completed in a timely and courteous manner, including handling and routing sales inquiries, basic account management, account maintenance and sales prospecting. Function as a liaison between customer service and other departments in the company to address customer needs. This role is responsible for providing superior customer and client service levels in daily interactions with external and internal customers.
Company Description:
Established in 1971, ML Kishigo a Bunzl company, is the authority in High Visibility Safety, including vests, pants, jackets, masks, flame resistant apparel, and accessories. For almost 50 years, ML Kishigo has outfitted municipalities, cities, states, and private industries with durable, compliant, and US-Made customized apparel to meet their specialized needs.
Click here to learn more about Kishigo: https://vimeo.com/754452716
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
Responsibilities:
Demonstrate outstanding customer service to ensure “an easy to do business with” customer experience
Provide a variety of general account, clerical and sales support functions including, processing orders, return authorizations, client configurations, customer service and reporting at a high level of service.
Produce accurate, quality work products; make efficient use of time and resources
Execute custom order processes with accuracy
Ability to foresee problems and provide solutions to the customers
Answering inquiries from distributors, end-users, and manufacturer’s reps.
Work with manufacturer’s representatives to promote new and innovative items
Accurately answer questions regarding products and their applications
Identify Good, Better, Best product alternatives in all categories
Work alone or in partnership with other specialist for their assigned clients within the department to ensure the commitment deliverables are met.
Maintain good working relationships with team members by communicating regularly and providing ongoing feedback
Apply and translate new work processes to improve functioning of the team
Other duties as assigned.
Requirements:
High School diploma required
Bachelor’s Degree preferred
8-10 years of previous client interaction experience; distribution experience is a plus
Ability to provide Superior Customer Service across both internal and external clients
Strong problem solving and analytical skills; recommends solutions, resolves problems, maintains a positive approach
Ability to work well in both a team environment and independently without close supervision
Outstanding organization and time management skills, with attention to detail
Sales and goal oriented
Excellent computer skills, must be computer literate in Microsoft Office and have an aptitude to learn new software and technologies
Ability to follow standard procedures while also maintaining creativity in exploring alternatives
Excellent Professional communication skills – verbal and written
Ability to analyze information and determine appropriate action to transfer previous learning to current situations
Strong organizational skills and the ability to manage multiple priorities
Strong attention to detail
Schedule: Monday – Friday
Kishigo CA salary range: $22.00 - $26.00 per hour based on experience, education and geographic location.
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Click here to view the California Employee/Applicant Privacy Policy (https://www.bunzlcareers.com/wp-content/uploads/2023/02/Bunzl-CA-Employee-Privacy-Policy-CPRA-Jan-2023.pdf)
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)